bjilive Privacy Policy

1 Overview

bjilive takes the privacy of its members seriously. We understand that when you share personal information with us, you're placing trust in the platform — and we don't take that lightly. This Privacy Policy explains in plain terms how bjilive handles your data from the moment you visit the site to the point where you close your account.

bjilive collects only the data that is necessary to operate the platform, process payments, verify identities, and comply with applicable legal and regulatory requirements. We do not collect data for the sake of it, and we do not sell your personal information to third parties for marketing or advertising purposes.

This policy should be read alongside the bjilive Terms and Conditions and Responsible Gaming Policy. Together, these documents form the full framework governing your relationship with bjilive.

2 What Personal Data We Collect

bjilive collects different categories of personal data depending on how you interact with the platform. The main categories are outlined below.

3 How We Collect Your Data

bjilive collects personal data through several channels:

• Direct interactions — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings on bjilive.
• Automated technologies — when you browse the bjilive platform, our servers automatically log technical data such as your IP address, device information, and session activity.
• Third-party providers — bjilive may receive data from payment processors, identity verification services, and fraud prevention partners as part of normal platform operations.
• Cookies and tracking technologies — bjilive uses cookies and similar technologies to recognise returning visitors, maintain session state, and analyse platform usage. See Section 6 for full details.

bjilive does not purchase personal data from data brokers or any other third-party sources for marketing purposes. All data we hold about you has been collected through your direct interaction with the platform or through the operational partners described in this policy.

4 Why We Use Your Data

bjilive uses your personal data only for legitimate purposes that are necessary to operate the platform and fulfil our obligations to you. The main purposes are:

• Account management — to create and maintain your bjilive account, verify your identity, and manage your account settings and preferences.
• Payment processing — to process deposits and withdrawals securely and to maintain accurate financial records associated with your account.
• Legal and regulatory compliance — to meet our obligations under applicable gaming regulations, anti-money laundering laws, and other legal requirements, including identity verification and transaction monitoring.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats to the bjilive platform.
• Responsible gaming — to monitor gaming patterns and identify members who may be showing signs of problem gambling, in line with our Responsible Gaming Policy.
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance when you contact the bjilive support team.
• Platform improvement — to analyse usage patterns and technical performance data to improve the bjilive platform experience for all members.
• Marketing communications — to send you promotional offers and updates about bjilive, where you have given consent or where we have a legitimate interest in doing so. You can opt out of marketing communications at any time.

5 Who We Share Your Data With

bjilive does not sell your personal data. We share your information only with trusted third parties who assist us in operating the platform, and only to the extent necessary for those purposes. The categories of recipients are:

• Payment processors — to facilitate deposits and withdrawals from your bjilive account. These providers are bound by their own data protection obligations and are not permitted to use your data for any other purpose.
• Identity verification providers — to verify your identity and age as required by our licensing and regulatory obligations. These providers process your verification documents securely and in accordance with applicable data protection laws.
• Fraud prevention and security services — to help detect and prevent fraudulent activity on the bjilive platform. These services may process technical and behavioural data to identify suspicious patterns.
• Regulatory and law enforcement authorities — where required by law, bjilive may be obligated to share member data with gaming regulators, financial intelligence units, or law enforcement agencies. We will always seek to limit such disclosures to what is strictly required.
• IT and hosting providers — bjilive uses third-party infrastructure and cloud hosting services to operate the platform. These providers process data on our behalf and are contractually bound to maintain appropriate security standards.

6 Cookies and Tracking Technologies

bjilive uses cookies and similar tracking technologies to make the platform work properly and to understand how members use it. A cookie is a small text file stored on your device when you visit a website. bjilive uses the following types of cookies:

• Essential cookies — these are required for the bjilive platform to function. They maintain your login session, remember your preferences, and ensure secure navigation. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies — these help bjilive understand how members navigate the platform, which pages are most visited, and where technical issues occur. This data is used in aggregate form to improve the platform.
• Functional cookies — these remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit bjilive.
• Security cookies — these help bjilive detect and prevent fraudulent activity, including bot traffic and unauthorised login attempts.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect your ability to use some features of the bjilive platform. bjilive does not use third-party advertising cookies or cross-site tracking technologies.

7 How Long We Keep Your Data

bjilive retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The general retention periods we apply are:

• Account data — retained for the duration of your active account and for a minimum of five years after account closure, in line with anti-money laundering regulatory requirements.
• Transaction records — retained for a minimum of five years from the date of each transaction, as required by financial regulations.
• Identity verification documents — retained for the period required by our licensing authority, typically five years from the date of verification or account closure.
• Support communications — retained for up to three years from the date of the interaction, unless the matter relates to an ongoing dispute or legal proceeding.
• Technical and usage data — typically retained for up to 24 months, after which it is anonymised or deleted.

When data is no longer required, bjilive securely deletes or anonymises it in accordance with our internal data disposal procedures. If you request deletion of your data, we will process your request subject to any overriding legal retention obligations.

8 How We Protect Your Data

bjilive implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bjilive platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorised bjilive personnel can access member data, and only to the extent required for their role.
• Regular security audits and penetration testing of the bjilive platform infrastructure.
• Two-factor authentication options available to all registered bjilive members.
• Continuous monitoring for suspicious activity and potential security incidents.

While bjilive takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your bjilive account and never share your login credentials with anyone.

9 Your Data Rights

As a bjilive member, you have a number of rights in relation to your personal data. bjilive is committed to honouring these rights promptly and transparently. Your rights include:

To exercise any of these rights, contact the bjilive data team at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

10 Minors and Age Restrictions

The bjilive platform is strictly for adults aged 18 and over. bjilive does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on the platform or provided personal data, we will immediately close the account, delete the associated data, and return any deposits made, minus any amounts already wagered.

If you believe a minor has accessed or registered on bjilive, please contact us immediately at [email protected] so we can take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.

11 Changes to This Privacy Policy

bjilive may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform operations. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, bjilive will notify registered members via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically to stay informed about how bjilive protects your privacy.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bjilive handles your personal data, please get in touch. Our support team is available around the clock and will direct your query to the appropriate person.

• Email: [email protected]
• Live Chat: Available within your bjilive account after logging in.
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments, and platform policies.

bjilive is committed to resolving all privacy-related enquiries fairly and promptly. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.